Complaints Procedure
Together we listen, so that together we can grow.
At Diamond Wood Community Academy, we are proud to be a caring community where every child and family feels welcome, valued, and listened to. We always encourage open communication and hope that concerns can be resolved quickly and informally through conversation. Please never hesitate to come and speak to us. We want you to feel confident that your voice matters.
Resolving Concerns Early
Most worries or questions can be sorted out straight away by talking to your child’s class teacher or another trusted member of staff. By working in partnership, we can usually find solutions together that support your child’s wellbeing and learning.
When a Formal Complaint May Be Needed
Sometimes, despite everyone’s best efforts, a concern may not be resolved at the first stage. If this happens, our complaints procedure is here to make sure that:
- Every complaint is taken seriously.
- The process is clear, fair, and timely.
- Outcomes are focused on the best interests of children and families.
Our Commitment
We are committed to:
- Listening with respect and care.
- Communicating openly and constructively.
- Learning from feedback to continually improve our school.
How to Make a Complaint
- If you would like to raise a formal complaint, you can find full details in our Complaints Procedure.
- Click here to read our Complaints Procedure.
- Copies are also available from the school office. The policy sets out the steps, timescales, and stages so that you know exactly what to expect.
A Final Word
We hope that most issues can be resolved quickly and positively before reaching the stage of a formal complaint. Your feedback is important to us, and we are always here to listen, support, and work together, because at Diamond Wood Community Academy, this is “A place to grow, a place to shine.”
